Shipping Information
Here are our estimated shipping delivery times:
- USA: 5-8 business days on average after fulfillment
We take about 2-5 business days to create apparel products.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Fulfillment Centers:
JigsawPuzzle.shop fulfill orders from 3 different locations:
US:
Charlotte, NORTH CAROLINA
Los Angeles, CALIFORNIA
Dallas, TEXAS
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at support@jigsawpuzzle.com making sure you quote your order number. We’ll see what can be done.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. Please, get in touch with your local post office to try locating the lost order!
Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
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If you have any further question, please check our F.A.Q page first.
