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Need help?
Check out our Frequently Asked Questions & Answers.
We may have already answered your question in our F.A.Q section below.
For any inquiries, please fill out this form directly or send us an email with your question to support@jigsawpuzzle.shop
We will review and respond to your message as quickly as possible.
Frequently Asked Questions
How long will delivery take?
USA: 5-8 business days on average after fulfillment
Canada: 6-12 business days on average after fulfillment
World: 10-20 business days on average after fulfillment
We take about 2-5 business days to create apparel products.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less
Do you offer shipping with tracking?
Where can I find the tracking information for my orders?
All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
Only orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.
Can I change or cancel my order?
Unfortunately, we are unable to make modifications to orders once they have been placed. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it. All orders are final.
What are Live shipping rates?
Does BeachBagStore.com ship internationally?
Which payment methods are accepted at our store?
Is BeachBagStore.com website secure?
Does BeachBagStore.com retain customers’ credit card information?
No shipping options were found?
What if I don't get my package?
What if the order is lost in the mail?
My order shows it is being returned to sender, what now?
My order shows it is being returned to sender, what now?
What happens if a package isn't delivered to me, but the tracking states that it did?
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, BeachBagStore.com would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
If you are unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Do you accept returns?
We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size (if there are different variations).
If received product is damaged or is different from the one you ordered – send us a short description of the problem, photos and order number within 14 days after receiving the order. Send it to support@beachbagstore.com or use directly our contact form.
How do I report a problem with my order?
You can report problems with an order via email: support@beachbagstore.com or use directly our contact form if received product is damaged or is different from the one you ordered.
Be aware that BeachBagStore.com require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
What if the product is damaged in the mail?
If something arrives damaged, send us a short description of the damaged goods, pictures, and order number within 14 days after receiving the order to support@beachbagstore.com or use directly our contact form. Then we’ll gladly send a replacement at no cost to you.
Please, keep in mind that it can be replaced only in same size.
Why I didn't get an order confirmation email?
Check your SPAM, PROMOTION, UPDATES or SOCIAL folders, please.
Need more help?
For any inquiries, please fill out or contact form directly
or send us an email with your question to support@beachbagstore.com
We will review and respond to your message as quickly as possible.